Nova Solitaire Necklace

Warranty:

We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—no matter how long after ordering. You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.

Shipping:

We strive to process all orders within 1-2 business days. Once it has shipped, the average delivery time is 9-15 business days.

For orders that involve personalization (letters, symbols, etc...), dispatch takes a bit longer as these items are made to order.

If you choose priority processing as your shipping option, your item will be fast-tracked to the front of the line to be created first and sent out within 24-36 hours, the shipping method itself is not faster; priority processing is just about the customization process.

When your item is sent, you will receive a shipping confirmation e-mail with a tracking number.

Returns:

We have a 30-day money-back guarantee for all our items, which means you have 30 days after receiving your item to request a return. We will issue a full refund— no worries! Please get in touch with us to send an item back, and we will assist you from there.

• All products must be returned within 30 days of receipt.
• All products must be unworn and unwashed. 
• We will cover return costs as long as items are in original condition - and you will receive a full refund of the amount paid to us to your original payment method.

Changes After Ordering:

Did you write the wrong address or made a mistake during the customization process? We can change it, but only if your order has not been shipped out yet.